Solution

A process or system change that improves an organization

A solution improves an organization’s products, services, or quality. Organizational quality includes internal operations and compliance.

Examples

Salesforce offers a variety of solutions for organizations to reach their customer relationship management goals:

Sales Cloud
Marketing Cloud
Service Cloud

An organization using Salesforce to improve its customer relationship management quality can build custom solutions on the Salesforce platform. For example, they can build a portal where customers can access their account and order information online.