Certified Business Analyst Exam Resources
Looking to learn more about the Certified Business Analyst exam topics? Do you want to dive deeper than the exam guide and Salesforce Business Analyst Certification Prep? We have curated a list of references to help you prepare for the exam:
Reference Types
Link - an article with useful content
Module - a Trailhead course
Trail - a collection of related Trailhead modules
Video - a video presentation of a topic covered in the exam
If you have any suggestions for additional content, please let us know!
Prerequisite
Link Study for the Administrator Certification Exam
Learn how to become a Certified Administrator, a prerequisite for the Certified Business Analyst exam.
Overview
Video Preparing for Salesforce BA Certification
Get ready to pass the Certified Salesforce Business Analyst exam
Trail Get Started as a Salesforce Business Analyst
Explore the skills that make Salesforce business analysts effective business partners.
Video Business Analysis is a Skillset, not a Job Title
Discover the soft and hard skills required for successful project implementation.
Video Business Analysis Impact on the Salesforce Implementation Lifecycle
See beyond requirements with user story creation, user acceptance testing, and change impact assessment.
Collaboration with Stakeholders
Module Trust and Influence
Explore tactics for building trust and strategies to influence the desired outcome.
Module Relationship Building
Respond to your teammates with empathy and foster an environment of trust.
Link Why Stakeholder Alignment is Key to Salesforce Success
Drive full alignment across all stakeholder groups using a shared program vision and strategy.
Module Content Strategy Development
Develop a content strategy that aligns your customers’ needs with your business objectives.
Module Strategies for Presenting to Executive Audiences
Learn how to effectively present to executives.
Customer Discovery
Module Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
Module Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.
Module Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
Business Process Mapping
Module Process Mapping for Business Analysts
Use process mapping to improve business processes.
Video Business Analyst: How to Map Processes to Get Everyone Aligned
Use process diagrams and maps to get everyone on the same page.
Video Process Mapping with Ryan Reynolds
Enjoy mapping Ryan Reynold’s gin-making process with Ian Gotts
Requirements
Video Managing Requirements for Business Analyst
Capture organizations’ needs centrally, then triage them to curate the true requirements.
Link Become A Business Analysis Detective
Learn what requirements are, why they’re important, how to get them, and how and why to write them.
User Stories
Module User Story Creation
Discover the importance of user stories and learn how to write them.
User Acceptance
Module User Acceptance Testing
Learn why user acceptance testing is essential to a project's success.
Thanks to Ian Gotts and Vanessa Grant for their contributions to this list.